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Resume

Work
Experience

2021 - Present

ISO/Director of Computer and Enterprise Systems | NTCC

  • Strategic Planning: Collaborate with  leadership to devise and implement a strategic roadmap for infrastructure development as well as enterprise systems development aligning with the institution's academic and administrative goals.

  • Team Leadership: Lead and mentor the infrastructure team as well as the enterprise team creating a collaborative environment to ensure efficient project execution and continuous professional growth.

  • Infrastructure Oversight: Oversee the design, installation, maintenance, and optimization of campus-wide infrastructure, including servers, storage, networks, and related hardware.

  • Capacity Planning: Work with various departments to assess future needs, ensuring infrastructure scalability to support growing academic demands.

  • Security & Compliance: Collaborate with various departments to ensure infrastructure components are compliant with institutional and regulatory standards.

  • Budget Management: Develop and manage the complete IT budget, ensuring optimal resource allocation while advocating for necessary investments to administrators.

  • Vendor Management: Engage with vendors and contractors, fostering strong partnerships to ensure best-in-class solutions and services.

  • Disaster Recovery Planning: Lead efforts in disaster recovery planning, ensuring data integrity and availability in case of any infrastructural failures or external threats.

  • Continuous Improvement: Maintain a culture of continuous learning and improvement within the team, staying updated with the latest in technology trends and best practices.

  • Collaboration: Engage with academic and administrative departments, ensuring infrastructure services align with their needs and facilitating open channels of communication.

  • Training Initiatives: Promote and organize training sessions for the team and broader IT department, ensuring everyone's skills are current and aligned with institutional goals.

2017 - 2021

ISO/Director of Computer Services |NTCC

  • Strategic Vision: Work with campus leadership to establish and implement a forward-thinking strategy for computer services that supports the institution's academic and administrative ambitions.

  • Team Leadership: Head the computer services team, promoting a culture of collaboration, innovation, and continuous learning.

  • Service Management: Oversee the provision of end-user services, including help desk, desktop computing, and user training, ensuring optimal service levels.

  • Hardware & Software Oversight: Direct the procurement, deployment, and maintenance of computer hardware and software across the campus.

  • Educational Collaboration: Partner with faculty to ensure that computer services align with and support evolving  needs and  initiatives.

  • Budget Oversight: Manage the computer services budget, ensuring efficient use of resources while advocating for necessary technological investments.

  • Policy Development: Create and implement policies related to computer usage, software procurement, and data management to ensure compliance and optimal operation.

  • Security Measures: Collaborate with the Director of Enterprise to ensure that all computer systems are secure and compliant with institutional and regulatory standards.

  • Training & Development: Organize regular training sessions for both the computer services team and the wider campus community, ensuring up-to-date skills and awareness of available resources.

  • Stakeholder Engagement: Maintain open channels of communication with various campus departments, ensuring that computer services continually meet and adapt to their needs.

  • Innovation Drive: Foster an environment that encourages exploring new technologies and solutions, ensuring that the institution remains at the forefront of technological advancements in higher education.

2015 - 2017

Senior Network Administrator

  • Infrastructure Overhaul: Directed the upgrade and ongoing maintenance of our campus-wide network, assuring seamless connectivity and optimal performance.

  • Security Reinforcements: Integrated advanced network security protocols, fortifying our institution against diverse threats.

  • Remote Access: Deployed VPNs, ensuring faculty and staff could securely access institutional resources from afar.

  • Defensive Perimeter: Configured firewalls, our staunch first line of defense against unauthorized access.

  • Content Management: Enforced web content filters in alignment with state requirements, offering safe and compliant internet access.

  • Network Expansion: Spearheaded the fiber network rollout, anticipating and catering to our institution's burgeoning connectivity needs.

  • Help Desk Leadership: Managed the help desk team, efficiently assigning tickets to relevant team members and closely monitoring to achieve swift and satisfactory ticket resolution.

  • Collaboration: Strengthened ties with IT leaders and external tech partners, ensuring our network strategy was both visionary and adaptable.

Education

2011- 2013

Texas A&M-Commerce | Bachelor's Degree-CIS

2009 - 2011

Northeast Texas Community College | Associates  Degree -Applied Science

Skills
& Expertise

Technical Skills

  • Certified Ethical Hacker

  • Information Security Officer

  • Cybersecurity Frameworks

  • Database Management 

  • ERP Management

  • Automation

  • Cloud Platforms (AWS, Azure, Google Cloud Platform)

  • Advanced Networking Skills

Soft Skills

  • Leadership

  • Strategic Planning

  • Communication 

  • Problem Solving

  • Team Development

  • Project Management 

  • Adaptability

  • VISIONARY!

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