Resume
Work
Experience
2021 - Present
ISO/Director of Computer and Enterprise Systems | NTCC
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Strategic Planning: Collaborate with leadership to devise and implement a strategic roadmap for infrastructure development as well as enterprise systems development aligning with the institution's academic and administrative goals.
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Team Leadership: Lead and mentor the infrastructure team as well as the enterprise team creating a collaborative environment to ensure efficient project execution and continuous professional growth.
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Infrastructure Oversight: Oversee the design, installation, maintenance, and optimization of campus-wide infrastructure, including servers, storage, networks, and related hardware.
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Capacity Planning: Work with various departments to assess future needs, ensuring infrastructure scalability to support growing academic demands.
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Security & Compliance: Collaborate with various departments to ensure infrastructure components are compliant with institutional and regulatory standards.
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Budget Management: Develop and manage the complete IT budget, ensuring optimal resource allocation while advocating for necessary investments to administrators.
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Vendor Management: Engage with vendors and contractors, fostering strong partnerships to ensure best-in-class solutions and services.
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Disaster Recovery Planning: Lead efforts in disaster recovery planning, ensuring data integrity and availability in case of any infrastructural failures or external threats.
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Continuous Improvement: Maintain a culture of continuous learning and improvement within the team, staying updated with the latest in technology trends and best practices.
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Collaboration: Engage with academic and administrative departments, ensuring infrastructure services align with their needs and facilitating open channels of communication.
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Training Initiatives: Promote and organize training sessions for the team and broader IT department, ensuring everyone's skills are current and aligned with institutional goals.
2017 - 2021
ISO/Director of Computer Services |NTCC
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Strategic Vision: Work with campus leadership to establish and implement a forward-thinking strategy for computer services that supports the institution's academic and administrative ambitions.
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Team Leadership: Head the computer services team, promoting a culture of collaboration, innovation, and continuous learning.
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Service Management: Oversee the provision of end-user services, including help desk, desktop computing, and user training, ensuring optimal service levels.
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Hardware & Software Oversight: Direct the procurement, deployment, and maintenance of computer hardware and software across the campus.
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Educational Collaboration: Partner with faculty to ensure that computer services align with and support evolving needs and initiatives.
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Budget Oversight: Manage the computer services budget, ensuring efficient use of resources while advocating for necessary technological investments.
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Policy Development: Create and implement policies related to computer usage, software procurement, and data management to ensure compliance and optimal operation.
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Security Measures: Collaborate with the Director of Enterprise to ensure that all computer systems are secure and compliant with institutional and regulatory standards.
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Training & Development: Organize regular training sessions for both the computer services team and the wider campus community, ensuring up-to-date skills and awareness of available resources.
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Stakeholder Engagement: Maintain open channels of communication with various campus departments, ensuring that computer services continually meet and adapt to their needs.
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Innovation Drive: Foster an environment that encourages exploring new technologies and solutions, ensuring that the institution remains at the forefront of technological advancements in higher education.
2015 - 2017
Senior Network Administrator
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Infrastructure Overhaul: Directed the upgrade and ongoing maintenance of our campus-wide network, assuring seamless connectivity and optimal performance.
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Security Reinforcements: Integrated advanced network security protocols, fortifying our institution against diverse threats.
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Remote Access: Deployed VPNs, ensuring faculty and staff could securely access institutional resources from afar.
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Defensive Perimeter: Configured firewalls, our staunch first line of defense against unauthorized access.
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Content Management: Enforced web content filters in alignment with state requirements, offering safe and compliant internet access.
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Network Expansion: Spearheaded the fiber network rollout, anticipating and catering to our institution's burgeoning connectivity needs.
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Help Desk Leadership: Managed the help desk team, efficiently assigning tickets to relevant team members and closely monitoring to achieve swift and satisfactory ticket resolution.
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Collaboration: Strengthened ties with IT leaders and external tech partners, ensuring our network strategy was both visionary and adaptable.
Education
2011- 2013
Texas A&M-Commerce | Bachelor's Degree-CIS
2009 - 2011
Northeast Texas Community College | Associates Degree -Applied Science
Skills
& Expertise
Technical Skills
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Certified Ethical Hacker
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Information Security Officer
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Cybersecurity Frameworks
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Database Management
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ERP Management
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Automation
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Cloud Platforms (AWS, Azure, Google Cloud Platform)
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Advanced Networking Skills
Soft Skills
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Leadership
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Strategic Planning
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Communication
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Problem Solving
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Team Development
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Project Management
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Adaptability
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VISIONARY!