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Projects

  1. AutoHRSync: Streamlined Account Handling
Problem: Slow account creation/deletion

  • Identified a delay in new employee account creation from help desk ticket data, averaging 3 days.

  • Prioritized account automation with the team to address system complexities and staff availability issues. 

Action: Streamlined Process Development

  • Introduced a method for HR to input new staff details into a centralized system, designating roles and access through specialized fields.

  • Implemented a system process to consistently check for new entries, generating a data file.

  • Deployed an automated tool that establishes user profiles from this data file, categorizing them by roles.

  • Ensured the automation also allocates the required digital resources based on user roles.

Impact: Enhanced Efficiency & Empowered HR

  • The multi-day delay for account creation was completely eliminated.

  • HR can now swiftly make access changes in just 15 minutes without needing a ticket.

  • The onboarding process is significantly streamlined, and HR can promptly remove access when necessary.

Technology Used: SQL, Powershell, cURL, Active Directory

 

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2. DoorSync: HR-Driven Access Control Integration

Problem: Manual door granting/removing of access

  • Recognized the need for enhancements in the facility's access management system to boost efficiency and security.

Action: Process Reengineering & Tool Integration

  • Developed a simplified interface for HR to efficiently manage access permissions.

  • Set up automated systems to periodically detect and log permission changes.

  • Integrated a tool to relay these updates to the centralized user management system instantly.

Impact: Streamlined Access Control & Improved Security

  • HR gained a more user-friendly interface, simplifying the access permission update process.

  • Real-time updates in the centralized user management system ensured timely modifications.

  • Centralizing the management source empowered HR with the agility to quickly adjust or revoke access, thus elevating security and operational efficiency.

Technology Used: SQL, Powershell, Active Directory

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3. TextDesk: Direct Ticketing via SMS

Problem: Low engagement with students via email

  • Noticed a shift in student communication preferences from traditional email to text messaging, leading to less interaction and potentially affecting student success.

Action: Integrative Communication Overhaul

  • Collaborated with the team to integrate an SMS platform, creating a texting channel linked to our current help desk number.

  • Established a backend process to regularly check the SMS system for new student messages.

  • Designed an automated conversion of detected student texts into support tickets within our existing system.

  • Equipped support technicians with a direct link to the SignalVine message, allowing them to respond swiftly via text.

Impact: Elevated Efficiency & Improved Student Engagement

  • A dedicated texting channel now facilitates quicker responses, aligning with students' preferred communication method.

  • The IT support team's efficiency is boosted, ensuring more streamlined interactions and higher student satisfaction.

Technology Used: Python, API's

 

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4. LoneStarGuard: NTCC's Comprehensive Cybersecurity Compliance efforts

Problem: Comprehensive cybersecurity reform at the State level

  • Responded proactively to Texas's heightened cybersecurity requirements, aiming not just to comply but to set a benchmark.

Action: Comprehensive Cybersecurity Overhaul

  • Adopted the NIST 800-53 cybersecurity framework, tailoring it to integrate over 30 detailed policies that exceeded state and national standards.

  • Collaborated across departments, creating a unified, campus-wide approach to cybersecurity.

  • Successfully navigated two DIR audits, highlighting our  compliance and robust cybersecurity practices.

  • Implemented a comprehensive cybersecurity awareness training program, fortifying our human firewall against potential digital threats.

Impact: Setting the Gold Standard & Ensuring Comprehensive Security

  • Achieved a ranking in the top percentile for community colleges in Texas, showcasing NTCC's commitment to cybersecurity excellence.

  • Established NTCC as a beacon of cybersecurity best practices among community colleges in the state.

  • Maintained transparent communication with the board of directors, ensuring alignment and support at the highest organizational levels.

Technology Used: NIST 800-53, RSA Archer, Sharepoint, Safecolleges​

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4. ReportRevolution: NTCC's Data Turnaround

Problem: Delay accessing live data

  • Addressed the identified challenge of static data reporting by embracing Power BI for real-time insights.

Action: Data Reporting Transformation

  • Transitioned from a static to a dynamic data approach, delivering real-time report updates through Power BI.

  • Streamlined data access, significantly reducing the need for custom report requests.

  • Fostered collaboration with a third-party for an intuitive front-end design, while ensuring our team had a deep backend understanding for long-term adaptability and sustainability.

Impact: Enhanced Decision-making & Campus Satisfaction

  • Achieved overwhelmingly positive feedback across the campus for the enhanced data presentation and accessibility.

  • Elevated the college's data-driven decision-making capabilities through clearer, timely insights.

Technology Used: Power BI, SQL, Jira​

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5. OneStepAhead: NTCC's Security & Access Revolution

Problem: Recognized the intricate challenges in NTCC's application security and responded with the strategic integration of a Single Sign-On (SSO) solution, rolled out to a vast user base.

Action: Comprehensive Security Integration & Rollout

  • Implemented a seamless and secure SSO login experience across all NTCC applications, catering to over 3,500 end users.

  • Introduced Identity and Access Management (IAM) to fortify our application security.

  • Incorporated Multi-Factor Authentication (MFA) as a standard for both employees and students, reinforcing our defense mechanisms.

  • Used the project as a catalyst to gather user feedback and buy-in, subsequently influencing a change in the institution's procurement procedures to be more secure and robust.

Impact: Boosted Security, Enhanced User Experience, & 

  • Achieved heightened application security measures and a unified user experience across all NTCC platforms.

  • Paved the way for the institution's shift toward more secure procurement processes, reflecting the project's broader influence on policy-making.

Technology Used: Active Directory, SSO, MFA

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